The Happiest Co. LLC — Shop Policies

Last updated: Oct 9, 2026

Every item from The Happiest Co. LLC is made to order in our Old Hickory, Tennessee studio using laser engraving, UV printing, CNC and 3D printing. Because each piece is made just for you, please read these policies before you order. By placing an order on our website, Etsy, TikTok Shop, at a market, or directly with us, you agree to the terms below.

All designs are created in-house by our team. Questions? Contact us at hello@thehappiestcollc.com before ordering and we're happy to help.

Custom and Personalized Orders

Please double-check all names, dates, spelling and details before submitting your order. We produce exactly what is entered.

• Digital proofs: For custom designs, we send a digital proof for your approval. Production begins only after you approve it.
• Revisions: Your order includes up to 2 rounds of revisions. Additional revisions or major design changes may carry a fee.
• Your responsibility after approval: Once you approve a proof, you are responsible for any errors in spelling, grammar, layout or content. Reprints for approved errors will be charged at full price.
• Unanswered proofs: If we don't hear back within 7days of sending a proof, your order may be delayed. After 30 days without a response, we may cancel the order and refund it minus a $65 design fee.
• Mockups are approximate: Proofs and listing photos show placement and design. Final size, color and material texture may differ slightly.

Customer Artwork and Intellectual Property

When you send us a logo, photo, artwork or text, you confirm that you own it or have written permission to use it.

• Your warranty: You represent that any material you submit does not infringe any copyright, trademark, right of publicity or other right of any third party.
• Indemnification: You agree to hold harmless and indemnify The Happiest Co. LLC, its owners and its brands from any claims, damages, losses or legal fees arising from material you supply.
• Right to refuse: We may decline or cancel any order that we believe uses copyrighted characters, brand logos, sports team marks or other protected material without permission, or that we consider offensive or inappropriate. Cancelled orders are refunded in full.
• File quality: Low-resolution images may print or engrave poorly. We will let you know if a file isn't suitable, but we are not responsible for results from files you choose to proceed with.
• Business logos: Ordering branded items for your company confirms you are authorized to use that company's logo.

Materials, Color and Handmade Variation

Small variations are part of handmade, made-to-order work and are not considered defects.

• Natural materials: Wood grain, knots, color and engraving darkness vary from piece to piece. Leather, slate and other natural materials also vary.
• Laser engraving: Engraving depth and shade depend on the material and can differ from photos.
• UV printing: Colors may look different from your screen because of monitor settings and the surface printed on. Printing on colored or clear materials changes how colors appear.
• Acrylic: Acrylic ships with protective film. Peel it off before use. Small marks from the cutting process may be visible at the edges.
• 3D-printed items: Visible layer lines are normal for 3D printing.
• Sizes: Measurements are approximate and may vary by up to 1/8".

Production and Shipping

Most orders are made in 3–7 business days after proof approval, plus shipping time.

• Production time starts once your order is paid and your proof is approved, not when the order is placed.
• Holiday deadlines: We post order cutoff dates each season. Orders placed after a cutoff are not guaranteed to arrive by the holiday.
• Rush orders: Rush production may be available for a fee of $35. Contact us before ordering. Rush covers production only, not carrier speed.
• Shipping address: Please confirm your address at checkout. We are not responsible for orders shipped to an incorrect address you provided. Reshipping costs are the customer's responsibility.
• Carrier delays: Once a package is handed to the carrier, delivery times are out of our control. We'll gladly help you file a claim.
• Local pickup: Local pickup in the Nashville area is available by appointment.

Returns, Damages and Cancellations

Because items are personalized, we cannot accept returns or exchanges on custom orders unless the item arrives damaged or has an error on our part.

• Damaged or incorrect items: Contact us within 72 hours of delivery with your order number and clear photos of the item and packaging. We will repair, remake or refund at our discretion.
• Our mistakes: If we made an error that differs from your approved proof or order details, we'll remake the item at no cost.
• Non-personalized items: Unused, non-custom items in original condition may be returned within 7 days. The buyer pays return shipping.
• Cancellations: Orders may be cancelled for a full refund before your proof is approved or production starts. Once production begins, orders cannot be cancelled.
• Lost packages: Packages marked delivered by the carrier are not eligible for replacement, but we will help you contact the carrier.
• Marketplace orders: Orders through Etsy or TikTok Shop are also subject to that platform's buyer protection policies.

Care and Product Safety

Following care instructions keeps your item looking its best. Damage from misuse or improper care is not covered.

• UV-printed items: Hand wash gently with mild soap. Not dishwasher or microwave safe. Avoid abrasive cleaners and scrubbers.
• Acrylic: Clean with a soft cloth and water or plastic-safe cleaner. Do not use glass cleaner, alcohol or ammonia, which can cloud or crack acrylic.
• Wood: Wipe clean only. Do not soak. Keep away from prolonged moisture and direct heat.
• Wall decals: Apply to clean, smooth, dry surfaces. Results on textured or freshly painted walls may vary. Wait 2–3 weeks]after painting before applying.
• Food contact: Unless a listing states an item is food safe, treat it as decorative only. Printed or engraved surfaces should not touch food directly.
• Small parts: Some items, including keychains, magnets, ornaments and small accessories, contain small parts and are not suitable for children under 3. Choking hazard.
• Children: Unless a listing specifically says otherwise, our products are designed for adults and are not intended for children under 12.
• Heat and sunlight: Prolonged direct sunlight or heat (such as a hot car) may fade prints or warp acrylic and 3D-printed items.

Our Designs, Photos and Business Orders

• Copyright: All original designs, artwork, product photos and website content are © 2026 The Happiest Co. LLC. Buying a product does not transfer any right to copy, reproduce or resell the design.
• Design files: Custom design work we create for you remains our property unless a transfer of rights is agreed in writing. Source files are not included unless purchased separately.
• Sharing your order: We love showing off our work. We may photograph finished orders for our website and social media. Names and personal details can be blurred or left out. If you'd prefer we not share your item, tell us in your order notes.
• Wholesale and bulk orders: Business, event and bulk orders of 25+ pieces require a 50% non-refundable deposit before production. Setup or design fees may apply. Separate written terms may be provided for large orders.
• Privacy: We collect only the information needed to fulfill your order and never sell your personal information. See our Privacy Policy for details.
• Changes: We may update these policies at any time. The version posted when you place your order applies to that order.
• Governing law: These policies are governed by the laws of the State of Tennessee.

Contact us The Happiest Co. LLC Old Hickory, Tennessee at hello@thehappiestcollc.com · thehappiestcollc.com