Our Return Policy

Our Return Promise We stand behind the quality of our products and want you to love your purchase from Music City Acrylics! 30-Day Returns on Non-Customized Items Got a non-personalized item that isn't quite right? No problem! You have 30 days from delivery to return it for a full refund. What Can Be Returned? ✓ Non-engraved acrylic sheets and supplies ✓ Uncut materials and blanks ✓ Standard, non-personalized products ✓ Items in original, unused condition with packaging What Cannot Be Returned? ✗ Custom laser engraved items ✗ Personalized products with names, dates, or custom text ✗ Items made from your uploaded designs ✗ Products with UV printing customization ✗ Any made-to-order or custom-created pieces The reason: Custom and personalized items are created specifically for you and cannot be resold.Easy Return Steps: 1. Email us at [email] within 30 days of receiving your order 2. Tell us your order number and why you're returning 3. We'll send you return instructions 4. Ship the item back in original packaging 5. Get your refund within 5-7 business days after we receive it Important Details: - Items must be unused and in original condition - Original shipping costs are not refundable - You cover return shipping costs (unless we made a mistake or item is defective) - Refunds go back to your original payment method Received Something Wrong or Damaged? Contact us right away! Send photos to [email] and we'll make it right immediately with a free return label and full refund or replacement. Have Questions? We're here to help! Reach out at [email] or [phone number]