FAQ's
Frequently Asked Questions
About Our Products
What products do you offer? We specialize in cast acrylic laserable sheets, custom home decor, business promotional products, and personalized gifts. Our popular items include custom engraved ammo cans, laser-cut acrylic pieces, and unique décor items perfect for gifts or branding.
What is cast acrylic and why is it better for laser engraving? Cast acrylic produces a frosted white engraving when lasered, creating beautiful contrast and professional results. It's ideal for signage, awards, decorative pieces, and custom projects. We source high-quality sheets specifically designed for laser cutting and engraving.
Can you create custom designs? Absolutely! We love working on custom projects. Whether you have a design ready or need help bringing your idea to life, we can create personalized products for individuals, businesses, events, and special occasions.
Ordering and Customization
How do I place a custom order? Contact us directly through our website or reach out via email/phone. Share your design ideas, dimensions, and any specific requirements, and we'll provide a quote and timeline.
What file formats do you accept for custom designs? We accept vector files (AI, SVG, EPS, PDF) for the best results, but we can also work with high-resolution images (PNG, JPG) for many projects.
Do you offer bulk pricing for businesses or events? Yes! We offer competitive pricing for bulk orders. Whether you need promotional items, corporate gifts, or event giveaways, contact us for a custom quote.
Shipping & Local Pickup
Do you ship nationwide? Yes, we ship orders throughout the United States. Shipping costs and delivery times depend on your location and order size.
Can I pick up my order locally? Yes! We're based in the Nashville area and offer local pickup. Contact us to arrange a convenient pickup time.
How long does it take to receive my order? Standard orders typically ship within 3-7 business days. Custom orders may take longer depending on complexity. Rush orders may be available—just ask!
Product Care
How do I clean acrylic products? Use a soft, lint-free cloth with mild soap and water. Avoid abrasive cleaners, paper towels, or rough materials that can scratch the surface. For stubborn marks, use acrylic-specific cleaners. We recomment LA Awesome
Are your products durable? Yes! Cast acrylic is impact-resistant and long-lasting. Our engraved products won't fade or wear off since the design is etched into the material itself.
Returns & Satisfaction
What is your return policy? We stand behind our quality! If you're not satisfied with your order, contact us within 10days of delivery and we'll work to make it right. Custom orders are non-returnable unless there's a defect or error on our part.
What if my item arrives damaged? Contact us immediately with photos of the damage. We'll work with you to come to a solution
Contact & Support
How can I reach you? You can reach us through our website contact form, by email at help@musiccityacrylics.com or by phone at 714-461-6585. We typically respond within 24 hours during business days.
Do you work with businesses for ongoing promotional needs? Yes! We love partnering with businesses for their marketing and branding needs. Contact us to discuss how we can support your promotional product requirements.